PENNDOT is seeking input from area motorists as well as those throughout the state in an effort to improve its services.
\n\u201cGovernor Rendell wants to ensure that we incorporate the concerns of our customers into our year-round activities,\u201d said transportation secretary Allen D. Biehler. \u201cBy getting feedback from each county, we can adapt and modify our services and better address customer expectations.\u201d
\nThe state\u2019s transportation agency has sent out a customer satisfaction survey to 67,000 licensed drivers across Pennsylvania. PENNDOT chooses 1,000 drivers from each of the state\u2019s 67 counties to receive the survey.
\nThe survey asks respondents to provide a letter grade, A through F, for questions about ride quality, traffic flow, work zones, debris removal and motoring safety.
\nEd Myslewicz, of PENNDOT\u2019s Harrisburg press office, said the surveys are pretty standardized throughout the state with one exception.
\n\u201cWe do ask motorists about certain specific state-maintained roads in their particular county,\u201d said Myslewicz.
\n\u201cFor example when we ask about highways we make it specific to Interstate 99,\u201d said Myslewicz. \u201cOther roads we ask Blair motorists for input on include state routes 36, 764, 164 and 866. Some of the secondary roads include Sinking Valley Road, Ski Gap Road, Wopsy Road and Frankstown Road.\u201d
\nThe survey contains 33 different questions this year and PENNDOT is asking people to complete the survey and return them as quickly as possible in a provided postage-paid envelope.
\nThe survey has been conducted each year since 1994 to measure their satisfaction levels with the agency\u2019s services.
\n\u201cThese surveys give us actionable data,\u201d said Myslewicz. \u201cWe take the results and interpret them and include the recommendations in our maintenance program for the next year.
\n\u201cWe are able to do this statewide and throughout each county. One thing we have found is most people think we do a great job with snow removal but are concerned about our efforts in regards to work zones. What we did is instituted night time paving to allow motorists to avoid delays during their commutes.
\n\u2018Some other areas include a year road hotline and looking at specific corridors in different counties which respondents noted on their surveys,\u201d said Myslewicz.
\nSome of the other improvements which have been adopted in recent years, based in part on the feedback to PENNDOT, are as follows: revised concrete specifications to ensure smoother ride quality; zero-velocity spreaders to protect the environment as well as prevent paint chips on vehicles, and anti-icing technology as a way to prevent ice from forming on road surfaces.
\nPENNDOT\u2019s toll-free hotline number is 1-800-FIX-ROAD to report state road concerns.<\/p>\n","protected":false},"excerpt":{"rendered":"
PENNDOT is seeking input from area motorists as well as those throughout the state in an effort to improve its services. \u201cGovernor Rendell wants to ensure that we incorporate the concerns of our customers into our year-round activities,\u201d said transportation secretary Allen D. Biehler. \u201cBy getting feedback from each county, we can adapt and modify […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-44737","post","type-post","status-publish","format-standard","hentry","category-local-news-in-the-tyrone-pennsylvania-area"],"_links":{"self":[{"href":"https:\/\/tyronepa.com\/index.php?rest_route=\/wp\/v2\/posts\/44737","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tyronepa.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tyronepa.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tyronepa.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tyronepa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=44737"}],"version-history":[{"count":0,"href":"https:\/\/tyronepa.com\/index.php?rest_route=\/wp\/v2\/posts\/44737\/revisions"}],"wp:attachment":[{"href":"https:\/\/tyronepa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=44737"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tyronepa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=44737"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tyronepa.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=44737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}