Tyrone Hospital continues to better itself with new and innovative programs that seem to be employed on an almost weekly basis.
One such program, titled “How to Provide Bullet Proof Customer Service,” kicked off in December and has thus far trained more than two dozen employees on how to increase awareness of customer service skills.
Tyrone Hospital is providing the CrestComm International, Customer Service Training Program for its employees. Sessions will be offered through April to give all workers an opportunity to attend.
“The overall training has been going very well,” said Kim Gummo, director of Human Resources at the hospital. “Everyone that has attended has been delighted with what the program has to offer and we’ve already seen improvements in the staff.”
Employees who attended the January session include: Shirley Beam, central registration; Annette Lynn, social services; Sandy Snyder, nursing; Greg Murray, nursing; Teresa Boyd, Tyrone Medical Associates; Dr. Michael Halter, D.O., Tyrone Medical Associates.
Also, Colleen Mertiff, Tyrone Medical Associates; Cathy Myers, business office; Barb Desch, business office; Deb Beauchamp, business office; Kristy Zerby, materials management; Audrey Gregg, nursing; Anita Jubas, nursing; Bonnie Colpetzer, nutrition services; Rose Fogle, nutrition services; Cheri Roudabush, cardiopulmonary services; Melanie Rhoades, medical records.
Also, Tara Taylor, medical records/medical staff office; Charlene Hand, pharmacy; Lorraine Fenton, nursing; Jennifer Brady, nursing; Patricia Cummings, nursing; Mary Ann Oliver, nursing; Stacy Garman, Tyrone Medical Associates; and Marge Bennett, credit and collections.
“The overall training delivers instruction in essential customer service principals,” said Gummo. “Because we’re such a small institution, a lot of our employees wear many different hats. This will give cross training to all the employees and give them the important instruction they need to better serve the people who come through our doors.
“But ultimately, we’re trying to provide the best customer service to our patients and the community of Tyrone.”
According to Gummo, CrestComm has scheduled a series of module teaching. Each day-long session of instruction begins at 8 a.m. and concludes at 3 p.m. Trainings were already held in December and January, and two more sessions will be held next month and in March.
The first wave of employees to attend the training included: Thomas Bartlett, chief executive officer; Kathy Cutler, medical records; Brenda Hawes, business office; Jessica Lang, nutrition services; Jeffrey Michaels, nuclear medicine/radiology; Karen Reese, medical/surgical unit; Tina Riley, radiology; Marla Waslosky, cardiopulmonary; Theresa Yanchetz, marketing; Judy Barry, LPN; and Eric Widmaier, M.D.
“We just want to make our patients feel as welcome as we possibly can and make their stay the most comfortable stay we can offer.”
